Shipping and returns

We now offer international shipping to all countries outside New Zealand & Australia at the flat rate of $35.

Standard shipping rate on all New Zealand orders outside Canterbury is $7 (incl. GST). 

Shipping within the Canterbury region is now FREE, no minimum purchase required.

Shipping to Australia is a flat rate shipping of $15.

Shipping to the rest of the world is a flat rate shipping of $35.

Deliveries are made via New Zealand Courier Post and are only made on business days, not on weekends or public holidays.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances, (e.g. pandemic, strikes, floods etc).

International orders may be subjected to local taxes and duties depending on the country the items are delivered to and their value. It is a customer's responsibility to check and pay for these charges.

Dispatch and delivery times

We aim to dispatch orders within 1-3 business days after purchase. Some items are made to order and may take up to 21 days to be dispatched. 

Please note, shipping times (usually 2-4 business days) are in addition to dispatch times. For further information please refer to the New Zealand Post link provided; https://www.nzpost.co.nz/courierpost.

Delivery Address

We recommend customers to provide a secure delivery address, for example your place of employment as we are not responsible for lost or stolen parcels.

Returns and Exchanges

We hope you love everything that you order from us. However, from time to time, you may purchase a product that doesn’t suit you or simply doesn’t fit. To provide you with an exceptional shopping experience, Zoozies offers you a 14-day Free Returns Policy within New Zealand on goods that are unused and in a saleable condition. You can return all items for a full refund or exchange. 

To return your product and obtain a refund or exchange, please follow these simple steps:

  1. Please email us at info@zoozies.co.nz to receive a returns form.

  2. Attach the postage label and return the item(s) in the same condition it was received and if possible with all packaging.
    It is important that all products are in an undamaged, unworn condition, with all labels & product swing tags attached for you to be able to return them. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you.

  3. Once we receive your returned goods, we’ll send you an email informing you they have arrived safely. We will then inspect all returns to ensure they are in an undamaged condition.

  4. We will process the exchange/return of items, minus any shipping costs, as soon as possible. Please allow approximately 10 business days for the refund to appear on your bank statement.